General
What is Avoca and how does it work?
Avoca is an AI-powered phone agent platform that automates routine patient communication, including appointment scheduling, referral follow-ups, and FAQs, working 24/7 to improve clinic efficiency and patient experience.
Is Avoca secure and privacy compliant?
Yes. Avoca complies with the Privacy Act 1988. All patient data is encrypted and handled securely within local regulatory frameworks.
What types of clinics use Avoca?
We work with a wide range of specialties, including radiology, fertility, dentistry, ophthalmology, veterinary, cardiology, and psychiatry, tailoring AI workflows to each practice’s specific needs.
Does Avoca replace my front desk staff?
Avoca works alongside your team to automate repetitive tasks so your staff can focus on higher-value patient care and in-person service.
How does the AI sound on calls? Will patients know it’s a bot?
Our AI uses natural-sounding, human-like voices and understands context to hold smooth, helpful conversations. You can customise greetings, tone, and handover points as needed.
Can Avoca follow up on referrals and book appointments?
Yes. Our Sales Agent follows up on e-referrals via phone or SMS, confirms details, and books appointments, maximising conversion and reducing leakage.
