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Inbound Communications

Answer every call, 24/7, without the hold time

Never miss a call, without adding headcount

Inbound AI agents that replace manual call handling with structured, end-to-end workflows, increasing conversion, improving containment rates and materially reducing administrative cost.

Reduces abandoned calls

Increases booking conversion

Scales without additional headcount

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Never miss an inbound opportunity

AI answers every call instantly, eliminating missed demand.

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Available whenever patient demand requires it

24/7 coverage ensures consistent access without staffing constraints.

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Resolve routine queries without human intervention

Automated handling of common patient questions and requests.

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Escalate calls appropriately when human support is needed

Defined rules route complex or human-requested calls to the right team.

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Integrate directly into your operational systems

Real-time sync with your PMS and CRM.

4.5/5 average patient satisfaction

Enabled by Avoca's industry-leading Australian voice technology.