Referral Management System

Automate referral ingestion and classification at scale

Ditch manual referral processing

Automatically capture, classify and sync every referral into your PMS/RIS in seconds — fast, accurate, and fully scalable.

Reduce manual processes

Prevent clinical and billing errors

Scales without additional headcount

Convert referrals into structured data illustration

Convert every referral into structured data instantly

Ingest referrals from any source — email, patient upload, or in-clinic capture — and convert them into structured, PMS/RIS-ready data in seconds.

Integrate and sync with PMS/RIS illustration

Integrate and sync with your PMS/RIS

Automatically sync referral data into your PMS/RIS, ensuring a single source of truth without manual re-entry or reconciliation.

Classify and standardise referrals illustration

Interpret clinical context and standardise classification

Standardise referral classification across clinics, reducing variability and ensuring alignment with operational and clinical protocols.

Manage referral exceptions illustration

Manage exceptions through a controlled review workflow

Surface discrepancies such as incorrect scan types, incomplete referrals, or safety risks, and route them through a structured review process.

Exception-based referral workflow illustration

Operate an exception-based referral workflow

Automatically process the majority of referrals in seconds, with only exceptions requiring staff intervention.

4.5/5 average patient satisfaction

Enabled by Avoca's industry-leading Australian voice technology.