Reception Copilot
Make reception work simpler, faster, and easier to get right
Move beyond static documentation
Reception Copilot structures your organisation’s operational knowledge and delivers it directly into day-to-day workflows, enabling faster, more accurate decisions on every patient interaction.
Simplify reception work
Reduce training and operational errors
Adapts across clinics and workflows
Engage organisational knowledge in natural language
Enable receptionists to query clinic knowledge in plain English and receive clear, actionable responses grounded in your source of truth.
Sync and create knowledge seamlessly
Ingest from external systems like PMS and RIS, or create and manage knowledge directly within the platform.
Structure knowledge to match your organisation
Define knowledge at the clinic, business unit, or organisational level, with the flexibility to handle variation across sites.
Bring knowledge directly into workflows
Surface the right information at the moment it’s needed, without requiring staff to search or interpret documentation.
Govern knowledge with confidence
Version control, audit trails, and approval workflows ensure your knowledge remains accurate, up-to-date, and trusted.
4.5/5 average patient satisfaction
Enabled by Avoca's industry-leading Australian voice technology.